Terms & Conditions

Return, Exchange & Refund Policy

By accessing, browsing, creating an account on, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by our Terms & Conditions, Privacy Policy, and this Return, Exchange & Refund Policy. If you do not agree with any part of these policies, please do not use our website or place an order with us.

At Geetanjali Fashion, we carefully inspect, pack, and dispatch every saree to ensure that your order reaches you in the best possible condition. We value the trust our customers place in us and aim to provide a transparent and fair shopping experience.

1. All Orders Are Prepaid

All orders placed through our website are 100% prepaid.

We currently do not offer Cash on Delivery (COD). An order will be processed and dispatched only after the payment has been successfully received and confirmed.

2. No Return or Exchange for Change of Mind

We currently do not accept returns or exchanges for reasons including, but not limited to:

Change of mind after placing the order
Disliking the colour, design, fabric, print, or appearance of the saree
The product not looking as personally expected
Personal colour or design preference
Incorrect product selection made by the customer
Ordering the wrong product by mistake
Any other reason based on personal preference or change of mind

We strongly recommend reviewing all product details, images, descriptions, fabric information, colour details, and measurements before placing your order.

If you have any questions regarding a product, please contact us before placing your order, and our team will be happy to assist you.

3. Returns Only for Defective or Damaged Products

A return or refund request will be considered only if the product received is defective, damaged, or has a verified manufacturing issue.

To protect both our customers and our business, a complete 360° unboxing video is mandatory for any defective or damaged product claim.

Mandatory 360° Unboxing Video

The unboxing video must:

Begin before opening the parcel.
Clearly show the sealed package from all sides in a 360° view.
Clearly show the shipping label and order details.
Be continuous and unedited from the sealed package until the product is completely removed and inspected.
Clearly show the condition of the outer packaging.
Clearly show the product and the alleged defect or damage.
Not contain any cuts, edits, pauses, or missing portions that prevent us from verifying the condition of the parcel and product.

Claims without a proper and complete 360° unboxing video may not be accepted.

The unboxing video is required to help us determine whether the issue existed before delivery or occurred during transit or after the parcel was opened.

4. Defective / Damaged Product Claim Process

If you believe that you have received a defective or damaged product, please follow the process below:

Step 1 — Record the Unboxing Video

Record the complete 360° unboxing video as described above. Please make sure the parcel is clearly visible before opening it.

Step 2 — Contact Us

Phone/WhatsApp: 9773509656
Email: geetanjali.customercare@gmail.com

Please provide your Order ID, details of the issue, and the complete unboxing video.

Step 3 — Verification

Our team will carefully review the unboxing video and the reported issue.

The verification process may take approximately 2–3 business days.

Step 4 — Approval

If our team verifies and approves the claim, we will inform you that the product is eligible for return.

Please note that approval of the unboxing video does not mean that the refund has been initiated.

Step 5 — Return the Product

After receiving approval, the customer will be required to return the product to us.

The product must be returned in the same condition in which it was received, along with the original tags, packaging, labels, and any other items included with the order, wherever applicable.

Step 6 — Parcel Received by Us

Once the returned parcel is received by us, our team will inspect the returned product to ensure that it matches the approved return claim and is in the expected condition.

Step 7 — Refund Initiation

After the returned parcel has been received and successfully verified, we will initiate the refund process.

The refund will generally be initiated within 1–2 business days after we receive the returned parcel and complete the necessary verification.

The refund will be made to the original payment method used to place the order.

Please note that the time taken for the refunded amount to appear in your bank account or payment account may vary depending on your bank, card issuer, or payment gateway.

5. Return Shipping

Once a defective or damaged product claim has been approved, we will provide return-shipping instructions.

Please follow the return instructions provided by our team. Do not send a product back to us without receiving return approval and instructions from our team.

6. Product Condition for Approved Returns

For an approved return, the product must be returned:

In its original condition
Without being washed or altered
Without damage caused after delivery
With original tags and labels, wherever applicable
With the original packaging and included accessories, wherever applicable

Products returned in a condition different from the approved claim may be subject to further verification and may not qualify for a refund.

7. Exchange Policy

We currently do not offer exchanges for change of mind, colour preference, design preference, fabric preference, personal liking/disliking, or incorrect product selection by the customer.

In the event of a verified manufacturing defect or transit damage, please follow the defective-product claim process described above.

After verification and approval, we will determine the appropriate resolution, which may include a replacement (subject to product availability) or refund.

8. Important Instructions

Please do not discard the product, parcel, shipping label, tags, packaging materials, or any other items received with your order until your claim has been reviewed and resolved.

At the time of delivery, customers are requested to carefully inspect the parcel before accepting it. If the parcel appears torn, opened, tampered with, damaged, or otherwise compromised, please do not accept the parcel from the delivery partner and contact us immediately. Any damage or tampering caused during transit is the responsibility of the respective courier/logistics partner and is outside our direct control. Acceptance of a visibly torn, opened, tampered, or damaged parcel may affect our ability to accept or process a subsequent damage claim, and we may not be held responsible for damage that occurred during transit after such a parcel has been accepted by the customer.

We strongly recommend that customers record the complete unboxing video before opening the package and ensure that the parcel is in proper condition at the time of delivery.

Failure to provide the required unboxing video may result in the return/refund request being rejected.

9. Refund Timeline

For clarity, the refund process consists of the following stages:

Unboxing Video Submitted → 2–3 Business Days for Review → Claim Approved → Product Returned by Customer → Parcel Received by Us → Product Verified → Refund Initiated Within 1–2 Business Days

The time required for the refunded amount to reflect in your account after initiation depends on the relevant bank or payment gateway.

10. Contact Us

For questions regarding returns, exchanges, refunds, defective products, or your order, please contact us:

Geetanjali Fashion
Phone / WhatsApp: 9773509656
Email: geetanjali.customercare@gmail.com
Address: Shop No.08, Gokul Tower, Sector-14, Udaipur, Rajasthan, 313001

We appreciate your understanding and cooperation with our return and refund process. These guidelines help us maintain a fair and transparent experience for all our customers while ensuring that genuine product issues are properly addressed.

Thank you for shopping with Geetanjali Fashion.